iRobot?s Outsourced Customer Service Tired Of Me, Dumps Me As A Customer

scoobacat"Outsourced" doesn't always mean that work is shipped overseas. An outsourced call center can be anywhere. Well, anywhere with a low cost of living. What it always means is that the people doing outsourced customer-facing work are stuck reading from scripts and have limited information. That's what Charles' wife discovered this past weekend when dealing [...]

Source: http://consumerist.com/2012/08/irobots-outsourced-customer-service-tired-of-me-dumps-me-as-a-customer.html

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