Southwest Helps Out Longtime Customer Even Though It Didn?t Have To

For more than 20 years, Consumerist reader Carl has been flying on Southwest Airlines, and he’s been a frequent customer of the carrier for around 15 years.

Back in 2011, the airline revamped its frequent flier rewards program, getting rid of the point-per-flight system and instituting one where travelers earn points based on the amount of the airfare.

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Source: http://consumerist.com/2013/01/08/southwest-helps-out-longtime-customer-even-though-it-didnt-have-to/

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