Verizon Loses Customer By Charging A ?Vacation? Fee To Suspend Service To His Storm-Damaged House

Like many people in coastal New York, Roy’s house took a huge hit when Hurricane Sandy swept through the area a month ago. When he realized he wouldn’t be living in the house for the foreseeable future and certainly wouldn’t be using that home’s DSL service, he asked Verizon to temporarily suspend service.

It all seemed to be going well … [More]

Source: http://consumerist.com/2012/11/28/verizon-loses-customer-by-charging-a-vacation-fee-to-suspend-service-to-his-storm-damaged-house/

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